What should I do if I’m unable to find a beneficiary I added previously?
If a previously added beneficiary doesn’t appear in your list, ensure you are using the latest app version, try refreshing the app or logging out and back in. If they’re still missing, ensure the beneficiary’s details were saved correctly.

Can I add a beneficiary if I can’t find them?
Yes, you can add the beneficiary again. Simply enter their details and save. The app will notify you if there are duplicate entries.

What should I check if I still can’t find my beneficiary?
Verify that you’re using the latest version of the app, as updates may fix issues with the beneficiary list. If your app is up-to-date and the issue persists, clear cache, uninstall and reinstall the app.

Could my beneficiary be unavailable due to country or provider restrictions?
Yes, in some cases, beneficiaries may be temporarily unavailable due to regulatory or provider-related restrictions. You will be notified, if there are any known issues affecting specific regions or providers.

How can I ensure that my beneficiaries are always visible?
Double-check beneficiary details when adding them and make sure to save changes. Keeping your app updated and refreshing it regularly also helps to maintain visibility.

Can I delete and re-add beneficiaries without any restrictions?
Yes, you can delete and re-add beneficiaries if they aren’t showing up correctly. Just be sure to double-check the details before saving them again.