Add Cash

This allows an Afriex user to add funds to their wallet.

How do I add cash to my Afriex wallet USA?

• Open the app and sign in to your account with a registered email address and password.

• Input OTP sent via email or text.

• Tap the "Wallet" tab and select "Add Cash."

• Click the drop-down arrow to Choose Payment Method

• Add a new debit card/interac email and click continue, if none has been added previously. Newly added card will be verified instantly through the app.

• Click "send now” button and select newly added card

• Input amount and click on review

• Click “confirm button” 

• Input the transaction PIN to complete the process. 

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How do I add cash to my Afriex wallet Nigeria?

• Open the app and sign in to your account with a registered email address and password.

• Input OTP sent via email or text.

• Tap the "Wallet" tab and select "Add Cash."

• Input amount and click continue.

• Click on “pay with mono”

• Choose your bank. If you can’t find your financial institution, scroll down and select “ click here “ Input institution name and email address, click request connection. We will notify you when the institution is added successfully.

• Input your bank app login details and click continue,

• Follow the next prompts depending on the financial institution selected.

• Confirm amount, and complete process.

• Click continue to return to the wallet screen.

Alternatively add cash via transfer:

• Open the app and sign in to your account with a registered email address and password.

• Input OTP sent via email or text.

• Tap the "Wallet" tab and select "Add Cash."

• Input amount and click continue.

• Copy account information and transfer from your bank account

• Click “i have sent the money” to display a successful screen.

• Click continue to return to wallet.

How do I add cash to my Afriex wallet in Kenya, Ghana, South Africa?

• Open the app and sign in to your account with a registered email address and password.

• Input OTP sent via email or text.

• Tap the "Wallet" tab and select "Add Cash."

• Input amount and click continue.

• Click the drop-down arrow to Choose Payment Method 

• Confirm information and follow the prompt.

Is there a minimum or maximum amount of cash I can add?
Minimum and maximum amounts vary based on the payment method and your location. Check the app for details.

Adding Payment Method

What payment methods are available on Afriex?
We support several payment methods for funding and transferring money, bank transfers, debit cards and mobile money.

Are all payment methods available in every country?
No, payment options may vary by region. Please check the app for country-specific options.

How do I link a card to my Afriex account?

• Open the app and sign in to your account with a registered email address and password.

• Input OTP sent via email or text.

• Navigate to the "Wallet" section.

• Click settings icon

• Click payment method

• Click ‘Add payment method”

• Select “Add a debit card”

• Manually input your details or use the card scan feature.

• Click continue to complete the process. A small, temporary charge may appear to verify the card, which will be refunded..

• Click “send now” to return to send screen.

Afriex YouTube.

How do I remove a card from my Afriex account?

• Open the app and sign in to your account with a registered email address and password.

• Input OTP sent via email or text.

• Navigate to the "Wallet" section.

• Click settings icon

• Click payment method

• Click on the payment method you want to delete and slide left

• Select delete button

• You will be asked to confirm the removal.

• Click on continue

• Once the card is successfully removed, it will no longer appear in your payment methods.

Afriex YouTube.

What if I can’t remove my card?
If you encounter any issues while trying to remove your card, ensure you are using the latest version of the app, uninstall and reinstall the app. If the issue persists, contact support for assistance.

Are there fees associated with each payment method?
Fees may apply depending on the payment method and region. Check the app for exact fee details for each method.

Can I use multiple payment methods for a single transaction?
Splitting a transaction across multiple payment methods can be done if you have existing funds in your Afriex wallet. You must choose one method for each transaction to proceed.

Can I change my payment method after initiating a transaction?
No, once a transaction is initiated, you cannot change the payment method. Please ensure all details are correct before proceeding.

Is there a limit on the amount I can transfer using different payment methods?
Yes, limits vary by payment method, account type, and country regulations. 

Does Afriex support international cards?
International Visa and Mastercard debit cards are supported, but certain regional restrictions may apply based on your card issuer.

Can I use digital wallets like Apple Pay or Google Pay?
Currently, we do not support digital wallets like Apple Pay or Google Pay. Supported payment methods include bank accounts, debit cards, and mobile money. The payment method supported is dependent on your region.

Can I fund my Afriex wallet with cryptocurrency?
We currently do not support funding your wallet with cryptocurrency. Accepted methods include bank transfers, debit cards, and mobile money.

What should I do if my payment method fails?
If your payment fails, double-check your payment details and ensure sufficient funds. If the issue persists, contact support for assistance.

Can I set a default payment method?
Yes, you can set a preferred payment method for quicker transactions in the app’s payment settings.

How secure is my payment information with Afriex?
We are Payment Card Industry Data Security Standard compliant and that makes Afriex very secure. We take the security of your personal information seriously. We encrypt all personal data, so your information is always safe.

How long does it take for funds to appear in my Afriex account after using a payment method?
Transactions are usually instant, some may take 3-5 business days depending on your bank. Please reach out to us if you have any issues with this.

Is it safe to link my bank account or card to Afriex?
Yes, we use secure encryption and comply with industry standards to protect your financial information.

What should I do if I can't add my card?
Confirm the account is funded for card verification fees, check if your card details are correct and the card is active. You can use the scan card option as an alternative way to add your card.

Card Verification Charge

What is a card verification charge?
A card verification charge is a small temporary amount charged to confirm your card’s validity when linking it to your account. This helps ensure your card is active and authorized.

Why do I see a charge during card verification?
Afriex places a temporary charge to confirm the card's validity. This amount is automatically refunded after verification.

How much is the card verification charge?
The charge is typically a small amount, it will be refunded after the verification process is complete.

When will I see the refund for the card verification charge?
The charge is usually refunded to your account within a few days, depending on your bank’s processing times. Some banks may take up to 3-5 business days.

Why do I see multiple verification charges?
If you attempt to link your card multiple times, multiple verification charges may appear. All verification charges will be refunded once the card is successfully verified.

What should I do if the verification charge isn’t refunded?
If you don’t see the refund after 10 business days, contact support with your transaction details.

Can I skip the card verification process?
No, card verification is required to ensure security and prevent unauthorized transactions.

Why is card verification necessary?
Card verification helps protect your account by confirming the card belongs to you. This process prevents fraud and unauthorized access.

Will the verification charge show as an Afriex transaction on my statement?
Yes, the verification charge typically appears as an Afriex-related transaction on your statement, allowing you to identify the source.

Can I use my card immediately after verification?
Yes, once your card is successfully verified, it will be available for transactions in the app.

What happens if my card fails verification?
If your card fails verification, double-check the card details and available balance. If it continues to fail, try another card.

Do I need to verify my card every time I make a transaction?
 No, verification is only required when you first link a new card. Once verified, the card is ready for future use.

Is the card verification charge refundable for all types of cards?
Yes, the verification charge is refundable regardless of the card type. However, processing times may vary depending on your card issuer.

Cash Out

This particular feature within the system grants you the valuable option to execute a withdrawal of funds directly from your wallet to your designated choice of either a preferred card, mobile wallet, or bank account. It's essential to note that the specific destination institution for the withdrawal depends on the particular country and the current availability of options within that region's financial landscape. Thus, this flexible feature accommodates a range of preferences, enabling users to seamlessly manage their funds according to their individual needs and the financial infrastructure of their location.

How do I cash out from my  Wallet?
Go to the  wallet tab and click the “Cash Out” option in the app, input the amount and select your preferred withdrawal method, review and send. Cash out feature is available depending on your region.

How To Cash Out on Afriex in Africa

How long does it take to receive my cash out?
Most cash-outs are processed instantly, but some may take 3-5 business days depending on your bank.

Are there any fees for cashing out?
Low fees are typically applied, but they can vary. It is usually displayed before a cash-out  transaction is concluded; check the app for exact details.

Can I cash out to any bank or mobile money provider?
Cash-out options depend on availability in your region.

What if my cash-out transaction fails?

If a cash-out fails, funds should return to your wallet. Please check the error message displayed to confirm the failure reason. Contact support for assistance if the issue persists with the screenshots of the error message.

Can I reverse a cash-out once it’s in progress?
Once a cash-out is initiated, it usually cannot be reversed. Funds will be processed to the card/bank account chosen.

What should I do if my cash-out is delayed?
First, check with your bank, card, or mobile provider for processing times. If delays persist, reach out to support with transaction details.

Can I cash out to a different person’s account?
Cash-outs need to match the account holder’s details for security reasons. It is important to withdraw your money back to your bank account to ensure that it can be properly tracked by you.

Can I cash out in a different currency?
You can only cash out in the currency supported by your linked bank account or mobile money provider. When cashing out, choose the currency to confirm if supported. 

Can I schedule a recurring cash-out?
We currently do not support scheduled cash-outs. Each transaction must be manually initiated.

Can I cash out to multiple accounts?
You can link multiple accounts for cash-out in some regions. Select the desired account/card at the time of cash-out in the app.

Is there a daily cash-out limit?
Yes, daily limits apply based on account type and location. 

Can cash-outs be tracked?
Yes, cash-outs can be tracked; navigate to “activity” on the app and confirm your transaction history. You’ll also receive a status update via mail.

Can I use my cash-out funds immediately?
Once the funds are deposited in your bank or mobile money account, they are typically available for immediate use.

Do cash-outs impact my account balance?
Yes, cash-outs will reduce your Afriex Wallet balance.

Can I change my cash-out method after initiating a transaction?
Once a cash-out is in progress, the method can’t be changed. Make sure to confirm your details before completing the transaction.

Wallet Balance

Wallet balance shows you your balance in the different currencies available in your wallet.

Wallet Balance Exceeded Error

What does the  "Wallet Balance Exceeded" error mean?
This error occurs when a transaction or attempted action exceeds the current balance available in your wallet. It means that the requested transaction amount is higher than the funds you currently have.

How can I resolve the "Wallet Balance Exceeded" error?
To resolve this error, ensure your wallet balance is sufficient for the transaction by either reducing the transaction amount or adding more funds to your wallet.

Why am I seeing  "Wallet Balance Exceeded"  even though I have enough funds in my bank account?
Wallet balance is separate from your bank account balance. You’ll need to transfer funds to your wallet first to cover the transaction.

What should I do if the error appears unexpectedly?
If the error appears and you believe you have enough funds in your wallet, try refreshing the app or logging out and logging back in. 

Can I still proceed with the transaction after receiving this error?
If your wallet is not funded, you’ll need to adjust the transaction amount or add more funds to your wallet before proceeding.

What if I have funds in a different currency?
For transactions requiring a specific currency, ensure you have the right currency balance in your wallet. You may need to swap funds within the app to proceed.

Swap

This enables you to convert between currencies. You can swap with any currency for which you have funds readily available. E.g., if you have funds in your naira wallet, you can swap them for USD, and they will be deducted from your naira wallet and added to your USD wallet balance. The conversion rate is dependent on our rate at the moment.