Hi, how can we help you?

Are kyc verification document same for all countries?

The documents required for KYC verification vary by country. Here are the requirements for the different countries we currently serve; US A selfie and your International passport or Driver’s Licence. UK  A selfie and your Passport, Driver’s Licence, Resident permit, Citizen Card, OR Electoral ID. CANADA A selfie and Driver’s License, Permanent Resident Card, OR International passport. NIGERIA Your BVN (Bank Verification Number) and a selfie. GHANA A selfie and Voter’s card, New Voter’s card, Passport, SSNIT, OR Driver’s Licence. KENYA A selfie and National Identity card, Alien Card, OR your international passport. UGANDA A selfie and your National Identity Card. EUROPE We will require a selfie and your Passport, Driver’s Licence, Resident permit, and Citizen Card

How do I start?

Creating an account on Afriex is a pretty straightforward process. We will require you to provide a couple of details, like your name as it appears on your valid means of identification, a valid email address, and a verifiable phone number, and that’s it! To create an account, download the Afriex app from the App Store or Google Play Store. Open the app, tap "Sign Up," and enter your email address or phone number. Follow the prompts to complete registration. The videos below should help How To Sign Up for Afriex | Afriex Money Transfer How To Sign Up for Afriex in Nigeria | Afriex Money Transfer App How To Sign Up for Afriex in Nigeria | Afriex Money Transfer App How To Sign Up for Afriex in Kenya | Afriex Money Transfer How To Sign Up for Afriex in USA | Afriex Money

Passwords

Passwords are an essential security feature in the Afriex app. They are used to authenticate users and ensure that only authorized individuals have access to their app, sensitive data, and transactions. Strong passwords are crucial to protect against unauthorized access and theft.

I tried to reset my password, but it is not working. Why?

Please make sure that your new password follows the following rules; Password must contain at least 8 characters. Match with your confirm password. Contain one uppercase letter. Contain one lowercase letter/alphabet. Contain at least 1 numeric character. Contain at least one special character. Punctuation marks and other symbols are examples of special characters. E.g - $, # , >,<,*,&%^@!_)(etc. If the above doesn’t work, please send us a screenshot with the error message.

Adding Afriex to your email contact list

Stay updated on Afriex news, new releases, and app update information. Adding an email account to your trusted contacts list can help ensure that important messages from Afriex are not marked as spam. Here are the steps to add an email account as a trusted contact in some popular email services: Gmail: Open an email from the sender you want to add as a trusted contact. Hover over the sender's name or email address. Click "Add to Contacts" in the pop-up window that appears. The sender's email address will now be added to your Google Contacts and future messages from them should not be marked as spam. Outlook: Open an email from the sender you want to add as a trusted contact. Right-click on the sender's email address. Select "Add to Outlook Contacts" from the drop-down menu. Enter any additional contact information you have for the sender and click "Save". Future messages from this sender should not be marked as spam. Yahoo: Open an email from the sender you want to add as a trusted contact. Click on the sender's name or email address. Click "Add to Contacts" in the pop-up window that appears. Enter any additional contact information you have for the sender and click "Save". Future messages from this sender should not be marked as spam. Please note that each email service may have slightly different steps to add a trusted contact, so you may want to consult your email service's help documentation if you're having trouble. Additionally, adding a sender as a trusted contact certainly increase the likelihood that our emails will reach your inbox

I would like to change my email address.

You can do this yourself in the app during account creation. For further email address changes, please email us at hello@afriex.co with the new email, copying the old email in the CC line. The update will be done within two business days after your email is received.  Your card details will be removed (for US, UK, CAD, and Europe customers alone), and you will be required to add your account information again.