Hi, how can we help you?

Are kyc verification document same for all countries?

The documents required for KYC verification vary by country, but generally include: Passport (biodata page or full spread) National ID Card (front and/or back side required) Driver’s License (front and/or back side required) Residence Permit (front and/or back side required) Other government-issued identity documents (e.g., Voter ID, Refugee ID, Consular ID)

How do I start?

Creating an account on Afriex is a pretty straightforward process. We will require you to provide a couple of details, like your name as it appears on your valid means of identification, a valid email address, and a verifiable phone number, and that’s it! To create an account, download the Afriex app from the App Store or Google Play Store. Open the app, tap "Sign Up," and enter your email address or phone number. Follow the prompts to complete registration. The videos below should help How To Sign Up for Afriex | Afriex Money Transfer How To Sign Up for Afriex in Nigeria | Afriex Money Transfer App How To Sign Up for Afriex in Nigeria | Afriex Money Transfer App How To Sign Up for Afriex in Kenya | Afriex Money Transfer How To Sign Up for Afriex in USA | Afriex Money

Passwords

Passwords are an essential security feature in the Afriex app. They are used to authenticate users and ensure that only authorized individuals have access to their app, sensitive data, and transactions. Strong passwords are crucial to protect against unauthorized access and theft.

I tried to reset my password, but it is not working. Why?

Please make sure that your new password follows the following rules; Password must contain at least 8 characters. Match with your confirm password. Contain one uppercase letter. Contain one lowercase letter/alphabet. Contain at least 1 numeric character. Contain at least one special character. Punctuation marks and other symbols are examples of special characters. E.g - $, # , >,<,*,&%^@!_)(etc. If the above doesn’t work, please send us a screenshot with the error message.

Afriex Support Channels

Our dedicated customer support team is here to assist you. If you have any inquiries, encounter issues, or require immediate assistance, please don't hesitate to reach out to us via phone, email, or the in-app live chat. Our support representatives are available 24/7 to provide prompt help and guidance. Contact Information: Customer Support Phone Number: United Kingdom: +441917431786 Canada: +1(587) 856-0556 USA: +1 (866) 627-5738 Email Address: Hello@afriex.co Live Chat : In-app Live chat Operating Hours: 24/7 When to Contact Us: Feel free to contact us via phone for any of the following reasons: Technical difficulties or app-related issues Account-related inquiries Assistance with transactions or payments General questions about our services Any urgent matters. Our team is committed to resolving your concerns promptly and ensuring your satisfaction. For more detailed information or step-by-step guides, please refer to our [knowledge base/articles/FAQ section on the app/website]. If you cannot find the solution to your query there, we encourage you to contact our support team. Your feedback is valuable to us as we constantly strive to enhance our services. Thank you for choosing Afriex!

I would like to change my email address.

You can do this yourself in the app during account creation. For further email address changes, please email us at hello@afriex.co with the new email, copying the old email in the CC line. The update will be done within two business days after your email is received.  Your card details will be removed (for US, UK, CAD, and Europe customers alone), and you will be required to add your account information again.