How Does The Send Button Work?

You can use the send feature on the app to initiate a send to bank directly to the recipient’s bank account, card, or mobile wallet (this is dependent on the region or country the recipient is in), a user-to-user transaction; you can send funds to another Afriexer’s wallet with this feature.

You Send, They Receive

This is basically explaining to you how much you intend to send and what your recipient will get in their base currency. (the base currency depends on the currency you chose to send the value to).

Rate

The displayed rate provides you with the current conversion rate at this specific moment in time. It is crucial to bear in mind that these rates are subject to constant fluctuations. Therefore, we kindly request that you verify this rate's accuracy prior to commencing any transaction. Your diligence in confirming the current rate is greatly appreciated.

What Is The Receiving Currency?

The receiving currency corresponds to the currency of the destination country where you intend to transfer the funds.

What countries can I send money to?
Afriex supports sending money to various countries, including Canada, Nigeria, Ghana, Kenya, Uganda, Ethiopia, Cameroon, Ivory Coast, and Pakistan. Check the app for country updates.

Can I send money from one currency to another?
Yes. Currency conversion during transactions are allowed, providing real-time exchange rates.

How long does it take to send money?
Transfers are often instant, but some may take up to 24 hours depending on network conditions and bank processing times.

What happens if my transaction fails?
Verify the receiving account details, ensure sufficient funds, and try again. If the problem persists, contact support.

How do I track my transaction status?
You can track the status in the “Activity" section of the app.

Is there a limit on how much I can send or receive?
Yes, transaction limits may apply depending on your verification level. Higher limits are available after completing full verification.

Which countries and mobile networks are supported?
We support various mobile money networks across multiple African countries. Check the app for a full list of supported countries and networks.

How long does it take to deliver money to Mobile Money?
Most transactions are instant, but some may take up to 24 hours depending on the mobile networks' processing time.

Are there fees for sending money to Mobile Money?
Fees vary depending on the destination country and the amount. Applicable fees are usually displayed before you confirm the transaction.

How do I remove funds from my wallet?
Tap "cash- out" in the Wallet section, select the withdrawal method, enter the amount, and confirm.

Must I use a pin for transaction authentication?
Transactions can be authenticated via PIN or biometrics. In the settings screen, users can toggle biometrics on or off. When biometric is enabled, it becomes the default for verification. If turned off, the system will request the PIN as the alternative authentication method. 

Send To Bank

This implies the process of transferring the specified value directly to your designated recipient's bank account, card, or mobile wallet, contingent upon the specific receiving country's requirements and available channels for fund disbursement.

How do I send money to a bank account?

How to send money to a bank account on Afriex.

• Log in to the app

• Select beneficiary country

• Input amount and click send

• Select ‘Send to a bank account.”

• Select bank, input account number, review and send

• Input the transaction pin to complete.

Send To Contact

This functionality empowers you by granting you the capability to effortlessly transfer funds to the wallet of another Afriex user that you have previously saved within your contact list. This convenient wallet feature streamlines the process of financial transactions between users, enhancing the efficiency and ease of money transfers within the Afriex platform.

How do I send money to an Afriex Wallet?

How to send money to an Afriex Wallet (User-to-User transfers)

• Log in to the app

• Select beneficiary country

• Input amount and click send

• Select ‘Send to an Afriex wallet.”

• Search for the contact you want to send to, or add a new detail.

• Input beneficiary name and phone number

• Review, add note and send

• Input the transaction pin to complete.

How do I send money to a mobile money account?

How to send money to a mobile money account on Afriex.

• Log in to the app

• Select beneficiary country 

• Select send now 

• Click on send to mobile money

• Select continue to grant access to your contact

• Select contact or add new one

• Add recipient name and continue

• Select network provider, review and send

• Create a transaction pin and complete transaction

Scheduled Payment

What is a scheduled payment?
A scheduled payment allows you to set up a transaction in advance. Payment will be processed automatically on the scheduled date, so you don’t need to remember or manually make the payment.

How do I set up a scheduled payment?
Go to the “Wallet” in the app and select the “Send Money” icon, enter the amount. Select the “Schedule Payment” option beside the send button. Choose the payment cycle to schedule payment , then confirm the transaction. Select “one-time”, if it is a one off transaction.

Can I set up recurring scheduled payments?
We currently support weekly, monthly and twice a month scheduled payments. Go to the “Wallet” in the app and select the “Send Money” icon, enter amount details. Select the “Schedule Payment” option beside the send button. Choose the payment cycle to schedule payment , then confirm the transaction. Select “one-time”, if it is a one off transaction.

Can I cancel or modify a scheduled payment?
Yes, you can modify or cancel a scheduled payment as long as it hasn’t been processed. Go to the “Scheduled Payments” section in the app, select the payment, and follow the prompts to cancel or adjust the details.

What payment methods can I use for scheduled payments?
Scheduled payments can be set up using your wallet balance or linked payment methods (e.g., bank account, debit card), depending on what is available in your region.

Will I receive a notification when a scheduled payment is processed?
Yes, you will receive a notification when your scheduled payment is successfully processed. You’ll also get a notification if there are any issues with the payment.

Can I set a specific exchange rate for my scheduled payment?
Scheduled payments are typically processed at the exchange rate available at the time of the transaction. 

What happens if there are insufficient funds for my scheduled payment?
If your wallet or linked payment method has insufficient funds, the scheduled payment will fail, and you’ll receive a notification. You may need to retry the payment manually once funds are available.

Can I view my scheduled payments?
Yes, you can view all upcoming scheduled payments. You can review, modify, or cancel any pending payments.

Is there a fee for scheduling a payment?
Extra fees are not charged for scheduling payments, but standard transaction fees may apply. Check the fee details before confirming your scheduled payment.

How far in advance can I schedule a payment?
You can schedule payments up to 30 days in advance. For further scheduling options, check back periodically for potential feature updates.

Can I schedule a payment for weekends or holidays?
Yes, you can schedule payments for any day, including weekends and holidays. However, note that processing times may vary depending on bank or payment processing schedules in your region.

What if I need support with a scheduled payment?
 For any issues or questions regarding scheduled payments, contact support to troubleshoot or resolve any scheduling concerns.