What should I do if there’s a discrepancy in the exchange rate for my transaction?
Rates are displayed in the app before you finalize a transaction. Ensure you are using the recent app version, refresh the app and try again. If you notice a difference between the expected rate and the rate applied to your transaction, check the rate displayed in the app at the time of transaction, and confirm you are using the latest app version. Contact support for further assistance.

Why does the exchange rate change during my transaction?
Rates are displayed in the app before you finalize a transaction.

What if I need a refund due to a rate discrepancy?
If a rate discrepancy occurred due to a system error, contact Support with your transaction details.

How can I be sure I’m getting the best rate?
We offer competitive exchange rates based on real-time market rates. To monitor rates, use the “Rates” section in the app and confirm them before each transaction.