What should I do if a transaction I sent or received is missing?
First, check your transaction history to confirm the transaction status. If it shows as “Pending or processing,” the transaction may still be processing. If it doesn’t appear or is marked “Failed,” wait a while and try again. If it shows success and the recipient didn’t get value, obtain a bank statement from the beneficiary and contact support..

How long should I wait before reporting a missing transaction?
Transactions are typically processed within a few minutes. However, if it has been more than 24 hours and the transaction remains missing or unconfirmed, reach out to support for help.

What details should I provide when reporting a missing transaction?
To expedite support, have your transaction ID, recipient’s details, date and time of the transaction, and any related screenshots ready. Also, obtain a bank statement from the beneficiary before contacting support.

Why does a transaction sometimes go missing?
Missing transactions can occur due to network delays, issues with the recipient’s bank or mobile wallet.

Will I be notified when my missing transaction is resolved?
Yes, you will be notified once the transaction issue is resolved or if further action is needed from you.

Is my money safe during a missing transaction issue?
Any unsuccessful transaction will typically be refunded to your account once confirmed.

What if the recipient didn’t receive the funds?
If the recipient’s account isn’t showing the funds, confirm that you sent the transaction to the correct details. If correct, obtain a bank statement from the beneficiary and contact support.

Can missing transactions be traced?
Yes, our support team can trace missing transactions by checking internal logs and working with the receiving bank or service provider to locate the transfer. This process may take some time but helps ensure resolution.

Will there be any fees associated with resolving a missing transaction?
Additional fees are not charged for resolving missing transaction issues.