Ensure that the Interac email you used for the deposit is successfully linked to your Afriex account. If not, go to the "Wallet" section in the app, select "Add Payment Method," and complete the email linkage process. Locate the Interac email confirming your transfer and ensure it includes the transaction reference ID. This reference ID is essential to investigate the issue. If the deposit still doesn’t reflect, email support with a screenshot of your Interac confirmation email showing the reference ID and details of the transaction, such as the amount and date. We will review and resolve the issue promptly.