Kyc verification

The documents required for KYC verification vary by country. Here are the requirements for the different countries we currently serve;

• US
  A selfie and your International passport or Driver’s Licence.
• UK
   A selfie and your Passport, Driver’s Licence, Resident permit, Citizen Card, OR Electoral ID.
• CANADA
  A selfie and Driver’s License, Permanent Resident Card, OR International passport.
• NIGERIA
  Your BVN (Bank Verification Number) and a selfie.
• GHANA
  A selfie and Voter’s card, New Voter’s card, Passport, SSNIT, OR Driver’s Licence.
• KENYA
  A selfie and National Identity card, Alien Card, OR your international passport.
• UGANDA
  A selfie and your National Identity Card.
• EUROPE
  We will require a selfie and your Passport, Driver’s Licence, Resident permit, and Citizen Card

I have only my valid visa; what do I do?

If you are from a different nationality and you recently moved to another country, your valid visa page can be used to verify your Afriex account.

FYI, it should be a resident or work permit. We are currently unable to verify the identity of anyone with a visit visa.

I have tried to verify my identity, but it is not working.  What do I do?

It would help to check the error code responses for the next actions. If that doesn't work, please send an email to hello@afriex.co with the necessary documentation for your current location for manual verification.

Phone number verification

This is just us trying to authenticate that you are the true owner of the mobile phone number. We can only validate a mobile number currently. Landlines cannot be verified. There are 2 methods of verification: SMS and WhatsApp.

I tried to verify my account via SMS, but it didn’t work. What do I do?

The WhatsApp verification option will pop up after 60 seconds. The SMS will be sent to your WhatsApp app. The phone number registered on WhatsApp should be the same line you are trying to verify for this to be a success.

I have tried all the above and it didn’t work, what next?

You can try again later, typically after a few hours or 24 hours. Please reach out to us for manual verification; we will have to call you for a quick chat.